Proven Services, Pertamina Call Center 135 Wins 8 Awards in Contact Center World Global Award 2021
Jakarta, February 8, 2022 – As the spearhead in fulfilling the needs of information and public services, Pertamina Call Center (PCC) 135 once again shows its performance in 2021. This is proven by the 8 (eight) awards received at the Contact Center World Global Award 2021, an international award event that assesses the company's service to the community.
Acting Corporate Secretary of PT Pertamina Patra Niaga, Sub Holding Commercial & Trading of PT Pertamina (Persero), Irto Ginting stated that this achievement is the success of PCC 135 in maintaining and providing continuous improvement in presenting good communication and company services to the public.
“In 2021, PCC 135 received 7 (seven) awards in the same event, and this year our achievements have increased to 8 (eight) awards. This is also proof of our commitment in maintaining and improving the quality of PCC 135 services to continue and comply with the international standards," said Irto.
Contact Center World Global Award 2021 is an award event for the best contact center in the world. Since the initial round, it was attended by thousands of participants from more than 80 countries. This year, PCC 135 once again brought the name of Pertamina and Indonesia by winning 8 (eight) awards that consist of 7 (seven) Gold Category awards and 1 (one) Silver Category award, with details as follows:
- Best Contact Center – Gold
- Best Contact Center Operational Manager – Gold
- Best Organizational Customer Experience (CX) – Gold
- Best Use of Self-Service Technology – Gold
- Best Customer Loyalty Program – Gold
- Best Use of Social Media in the Contact Center – Gold
- Best Customer Service Professional – Gold
- Best Public Service Center – Silver
Irto also said this award was received by PCC 135 to acknowledge the continuous improvement that PCC 135 has made in various breakthroughs and innovations in ensuring its services are well received by the public. In addition to the official information channels and public services, PCC 135 also develops Telemarketing services that proactively and responsively offer Pertamina's superior products to consumers. It acts as a revenue generator by presenting Pertamina Delivery Service (PDS 135); a messaging service between Pertamina products, and integrated with the MyPertamina application.
“As a state-owned energy company whose job is to serve the community, customer service is one of our priorities. Therefore, we will continue to use PCC 135 as the backbone for communication and services provided by Pertamina. We will maintain this achievement to support Pertamina's vision to become a World Class National Energy Company and enter the Top 100 Fortune Global 500 position in 2026," added Irto.**