Pertamina Call Center 135 Wins Platinum Best Agent Award, Alifia & Fajri: Customers Are Our Friends

Jakarta, September 12, 2024 – Representing PT Pertamina (Persero), Pertamina Call Center (PCC) 135 agents, won Platinum and Silver awards for Best Inbound Public Small Agent at The Best Contact Center Indonesia (TBCCI) 2024 event, organized by the Indonesia Contact Center Association (ICCA).

The awards were personally received by PCC 135 agents Alifia Hamidah, who won the Platinum award, and Fajri Akbar, who won the Silver award, at the ceremony in Jakarta (11/9/2024).

“For me, every day is Customer Day, and this award is also dedicated to our customers as part of the 2024 Customer Day celebration,” said Alifia, PCC 135 agent and TBCCI 2024 Platinum winner.

She regards customers as friends in her daily activities as a PCC 135 agent. "The key is active coordination and collaboration with customers and relevant work units to provide the best service," Alifia explained. “This is my first experience participating in TBCCI 2024, and it was not an easy journey. I hope this success also benefits Pertamina and motivates my fellow PCC 135 agents to serve sincerely,” Alifia added.

Fajri, a PCC 135 agent and the Silver award winner at The Best CCI 2024, said interacting with customers adds to his experience and knowledge of the contact center world. He sees customers as learning opportunities to improve his skills, given that every day brings customers with different, varied characteristics.

Agents play a crucial role in delivering the best service from PCC 135 to its loyal customers throughout Indonesia.

The Vice President of Corporate Communication of Pertamina, Fadjar Djoko Santoso, said that Pertamina continues to innovate and digitize all business lines to provide the best service to the Indonesian people.

“Pertamina is committed to continuously delivering excellent service to our loyal customers. Pertamina is always ready 24/7 to fulfill the nation's energy needs, even in remote areas,” Fadjar stated.

Fadjar added that the awards Pertamina Call Center 135 agents won reflect Pertamina's ongoing commitment to improving service to its loyal customers across Indonesia.

He also noted that Pertamina's call center management system is fully integrated to provide top-notch service. As the company's frontline information service, PCC 135 can be accessed via phone, email, and direct messages on social media platforms (Facebook, Twitter, Instagram). Following the digital transformation, PCC 135 is at the forefront of fulfilling public needs for Pertamina products, including fuel, LPG, and services to business partners and vendors.

The Best Contact Center Indonesia (TBCCI) has been organized by the Indonesia Contact Center Association since 2007. It is a national-level contact center awards event in Indonesia, recognized internationally by the Contact Center Association of Asia Pacific (CC-APAC).

The 2024 edition of The Best Contact Center Indonesia marks the 18th competition, with 69 companies participating and 605 individual contestants. It represents the highest number of participants in the history of The Best Contact Center Indonesia event.

Pertamina, as a leading company in the energy transition, is committed to supporting the Net Zero Emission 2060 target by continuously promoting programs that directly impact the Sustainable Development Goals (SDGs) achievement. All these efforts align with Environmental, Social & Governance (ESG) implementation across all Pertamina's business lines and operations.**