CUSTOMER SATISFACTION SURVEY

Pertamina measures the level of customer satisfaction both throughB2C (Business to Customer) and B2B (Business to Business) transactions. These measurements are conducted on all business lines of the Marketing Directorate.

PERTAMINA CONTACT CENTER

The main medium of customer interaction available at all times is the Pertamina Contact Center. Through this, the public can obtain information and file complaints regarding Pertamina’s products and services.